Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item has been assembled or used, it may not be eligible for a return. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior approval, as this may delay the return process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the funds to appear in your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report any damages within 7 days of receiving the item. We may request photos of the damage to expedite the resolution process. If the item is deemed defective, we will arrange for a replacement or refund at no additional cost to you.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for returning your original item.
Final Notes
By purchasing from Elysian Living Spaces, you agree to comply with our Return and Refund policy. We reserve the right to update this policy at any time, and any changes will be posted on our website. It is your responsibility to review this policy periodically to stay informed about our practices. If you have any questions or concerns, please reach out to us via email at [email protected].